FAQs
Q: I booked my appointment online. How do I change or cancel my appointment date/time?
A: Go to the email confirmation you received and click the "Reschedule" button. You can also call Carla directly at (805)708-2884.
Q: What is your cancellation policy?
A: 24-hours advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
If you must cancel the day of your appointment, you will be charged a $30 last-minute cancellation fee. This amount must be paid prior to your next scheduled appointment.
If you forget or consciously choose to forgo your appointment without first notifying us, you will be considered a “no-show.” You will be charged for your missed appointment in full. Future service may be denied until payment is made.
A: Arriving late to your appointment may result in a shorter session in order to accommodate others whose appointments follow yours. As a matter of courtesy, please text or call (805)708-2884 if you will be late to your session.
Q: What happens if I arrive late?
A: In compliance with ABMP's Hygiene and Sanitation Standards, we cannot work on clients presenting cold/flu/viral symptoms. Likewise, please apprise us of any potentially contagious skin condition, including poison oak and staph infections.
Let us know as soon as possible that you will need to reschedule, and we'll happily set up a new appointment and waive the cancellation fee.
Q: If I'm sick can I still have my massage?
massage
Q: What should the pressure be during my massage?
A: Everyone has their own personal preference when it comes to the pressure applied in a massage. Some people's mottoes are "No pain, no gain" and others really enjoy a lighter, more relaxing touch.
Please be sure to give honest feedback when asked if the pressure is right. At any point throughout the massage, if the pressure is too light or too deep for you, please tell us and we'll adjust accordingly.
Q: Is it "bad" to fall asleep during a massage?
A: Not at all! Many people find their massage so relaxing that they slip into slumber. It has been shown that this type of sleep promotes deep-level restorative healing.
To boot, clinical observation and research evidence have led to massage being recommended for promoting sleep, as it can lengthen sleep duration and enhance the quality of restorative sleep, facilitating better physical and cognitive functioning.
A: Massage provides a wide range of physical, emotional, and mental benefits. The latest research proves massage works at the cellular level to reduce inflammation, speed muscle recovery after exercise, and promote healing for injuries and chronic disorders.
Headaches/migraines, Upper Crossed Syndrome, joint instability, limited flexibility, Multiple Sclerosis, and many other conditions can be improved with massage therapy.
Clients may also experience:
relief from chronic or acute aches, pains, and injuries;
improved lymph, digestive, and circulatory system performance;
enhanced body awareness and physical coordination; and
healthier skin, nervous system, soft tissue, and immune system.
Q: What are the benefits of massage?